Please be aware that the following goods are excluded from compensation.

* Antiques (objects over 100 years old).
* Articles made largely or wholly of gold, silver or other precious metals.
* Cases - of any kind including suitcases and musical instrument cases, used as packaging only, are excluded from damage. This does not effect damage claims for contents providing that our packaging guidelines have been followed.
* Ceramics such as ornamental and decorative china, all resins and porcelain**.
* Collectables - items which have appreciated in value either due to their scarcity or due to their being out of production are not excluded from cover. However, any compensation payable for loss of, or damage to, any collectable shall be limited to the actual price paid for the collectable and shall not exceed Parcelforce Worldwide’s stated limits of compensation as set out in the compensation table, subject to the customer providing satisfactory written or printed evidence
* Diamonds and other precious stones.
* Eggs, in the event of damage.
* Fossils.
* Glassware** - items wholly or partially made of glass or containing glass, e.g picture frames that contain glass.
* Human and animal remains including ashes, other than those being sent for medical research. Those which are sent for medical research should be packaged to ensure no contamination. Limits on the types of service available and categories of claim are the same as for the perishable goods.
* Hazardous or dangerous goods, prohibited or restricted items. Please visit our prohibitions and restriction pages for further information.
* Jewellery (except imitation).
* Money - bankers drafts, current bank notes, currency notes or coins, credit cards, debit cards, uncrossed postal orders which do not state to whom they are to be paid, cheques or dividend warrants which are uncrossed and made payable to the bearer; bearer securities including share warrants, scrips or subscription certificates, bonds or relative coupons; unfranked postage or revenue stamps (except a revenue stamp embossed or impressed on an instrument which has been executed); coupons, vouchers, tokens, stamps, lottery tickers, scratch cards or similar items which can be exchanged by themselves or with any other item for money, goods or services; national insurance stamps; all tickets, including travel and events.
* Musical instrument hard cases and suitcases when used as external packaging.
* Negotiable documents.
* Real fur.
* Restricted goods, where the instructions have not been heeded
* Sim cards.
* Stamps.
* Watches.

**We provide compensation for loss but not damage

Perishable items
When sending perishable goods, these must be able to withstand transit times of at least 48 hours. Claims for damage will not be accepted where goods have perished and the parcel was delivered within 48 hours.

Collectable items
Items which have appreciated in value either due to their scarcity or due to their being out of production are not excluded from cover. However, any loss of, or damage to, any collectable shall be limited to the actual price paid for the collectable and shall not exceed Parcelforce Worldwide’s stated limits of compensation as set out in the compensation table, subject to the customer providing satisfactory written or printed evidence.

Items sent overseas
Claims for compensation for loss/damage will not be accepted where the goods shipped are prohibited by the country of destination. For some international destinations, including Russia, there is no compensation payable for any service. The countries to which this restriction applies can vary, so please check our individual country directory before sending.